There are many answering services available, they routinely handle simple calls which normally leave them with two options; either call the owner or take a message and pass it on the next day. This is not good enough when the consideration is a physician answering service. As a doctor, you are constantly concerned about the level of care that your patients get and this is no different if they are in contact with an answering service agent, you are wise to select a company that are experienced in handling medical calls after your normal hours or during the day when there is an overflow of callers.
As well as working with an answering service that has staff with medical experience, make sure that the agency is equipped to handle the volume of calls that you expect and that they offer professional service coupled with a friendly demeanor at an affordable price. The bottom line is rather straight forward; select the physician answering service that provides live representatives that have the most practical experience, the best reputation at the best price.
Not every answering service agency is experienced in dealing with medical calls and the associated detail. As many callers will be speaking medical jargon that they have received from their physicians during previous visits it is important that the agent understands this jargon and they can accurately decipher the call and the urgency and know precisely how to best handle it. It is most important that the agents understand your specific instructions as the physician and that they have enough experience in handling questions that are unique to your practice. Do not consider answering services that do not have a good reputation and track record in these areas.
As all physicians use answering services the best way of finding the service with medical expertise is to ask your colleagues about the service they currently use. At the same time ask them if they are aware of any answering services that should be avoided and why this is.
Prior to interviewing the services which have been recommended, prepare the information that they will need; the expected call volume as well as the types of questions that they can expect to get from your patients.
The experienced staff at No More Phone Tag can provide you with a physician answering service that offer great service that is run by friendly, experienced people.
